Accounts & Settings (5)
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Can I log-in with 2 numbers/Accounts at the same time?
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How do I Reset/Delete my account?
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How to change mobile number without losing Playostats/Playpal data?
GameTime by Playo (11)
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Can I cancel my participation?
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Can I get my friend along?
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Do i need to carry my own equipment or will the equipment be provided at the venue?
Meet Playpals (23)
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By when can I leave the activity?
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How do I find activities matching my skill set?
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How do I notify my Playpals regarding my hosted activity?
Venues: Places to Play (10)
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Can I search by venues on the app?
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How can I contact the venue management?
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How to rate a venue or submit a feedback to the venue?
Booking Venues & Experiences (14)
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Can an offline booking be rescheduled/cancelled through Playo?
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Can I book for more than one hour in advance?
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Can I make bookings for multiple days in one transaction?
Rescheduling (9)
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Can a rescheduled booking be cancelled?
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Can I change the court after booking?
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Can I reschedule/transfer a booking from one venue to another?
Cancellation & Refunds (12)
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Can a booking be cancelled once the slot has expired?
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Cancellation Policies for Pay & Join/GameTime Activity.
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How do I identify the transaction on my bank/wallet statement?
Payments (6)
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How do I identify a transaction made in Playo on my credit or debit card statement?
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How to remove previously saved cards details from the app?
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I have made full payment at the venue for my booking but it still shows ‘payment to be made’ in the app?
Karma, Offers & Venue Loyalty (17)
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Can I accumulate Karma for making bookings?
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Can I use loyalty credits with the karma points, venue coupon, and Playo credits?
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How can I redeem Karma?
Trainer (5)
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Are the trainers certified/accredited?
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How Do I find Coach/Trainers in the app?
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I am a coach, how can i register myself in the playo app?